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OperationsFull-time
Customer Success Manager
Remote Posted 3 days ago Remote Friendly
Role Overview
Ensure our partner institutes achieve their goals with Roadmint. You will be the trusted advisor for our key accounts.
What you'll do
- Onboard new clients and ensure successful implementation.
- Proactively identify churn risks and opportunities for upsell.
- Provide product training and support to school administrators.
- Gather feedback and advocate for customer needs.
Requirements
- 3+ years in customer success or account management.
- Experience in EdTech is a major plus.
- Excellent organizational and presentation skills.
- Empathy and patience in solving user problems.